Return Policy
At Studio Chéri, we want you to love what you order. If something isn't quite right, here's how returns work.
Eligibility
You must initiate your return within 14 days of the delivery date. The item itself doesn't need to be back in our hands by day 14, you just need to have started the return process (by emailing us) within that window.
Items must be unused, unworn, and in their original condition and packaging.
Sale items, digital downloads, and custom or made-to-order pieces are final sale and not eligible for return, unless the item arrived damaged or defective.
How to Start a Return
Email us within 14 days of delivery with your order number and the reason for your return.
We'll confirm your return is eligible and send you instructions for sending the item back.
Once we receive and inspect the item, we'll process your refund.
Return Shipping
Return shipping is the buyer's responsibility. You'll need to purchase your own shipping label and ship the item back to us using a trackable method. We recommend keeping your tracking number until your refund is confirmed, as we aren't able to issue refunds for items lost in transit.
Refund Options
Once your return is received and approved, you can choose between:
Store credit, issued as a code to use on a future purchase, or
Refund to your original payment method
Refunds typically take 5 to 10 business days to appear once processed, depending on your bank or card issuer.
Vintage Items
Many of our pieces are vintage and sold as is. Please expect signs of age, wear, or minor imperfections, these are part of what makes each piece one of a kind and are not considered defects. We do our best to describe and photograph any notable flaws before you buy. If you're not happy with your item once it arrives, it's still eligible for return under the policy above, with store credit or a refund to your original payment method as options.
Exchanges
Due to limited inventory, we don't offer exchanges. If you'd like a different item, please return your original purchase for a refund or store credit and place a new order.
Damaged or Incorrect Items
If your item arrived damaged or you received the wrong item, contact us within 14 days of delivery with photos of the item and packaging. We'll make it right at no cost to you.
Questions
Reach out anytime at liv@studio-cheri.com.